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Front view of the ZMP robot at the Nippon Otis Elevator Logistics and Engineering Center in Sanbu-gunm Chiba, Japan

Cloud-based API solution for integrating service robots is introduced

Otis has introduced Otis Integrated DispatchTM, an application programming interface (API) solution for integrating service robots with elevators. Japanese subsidiary Nippon Otis Elevator Co. recently conducted a project, one of several underway worldwide, to test the integration of its elevators and robots in collaboration with robotics provider ZMP Inc. The results show how the technology can wirelessly enable service robots to interface seamlessly with its elevators and move vertically within buildings without human interaction. Otis observes hospitals, hotels, commercial business and others are turning to service robots to enhance customer experience, offer safe solutions and improve employee productivity. Otis Integrated Dispatch features:

  • Fast installation. No hard-wired integration with the elevator is needed.
  • Reduction in on-site time. The API “sandbox” environment allows service robot providers to test and configure robots for elevator use before deployment onsite, and may even eliminate the need to install their own integration software.
  • Increased productivity. Subscription plans come with a backup elevator integration as standard. If the primary elevator is not available, the service robot can switch to the backup and keep going.
  • Optimized entry/exit. Elevator door open and close times can be adjusted to each service robot’s travel speed to help it easily move in and out of the elevator on first attempt.
  • Improved robot efficiency. The solution transmits real-time elevator status data to the service robot, helping it operate more efficiently.
  • Optimized cybersecurity. All API communication is over an encrypted channel. All stored data is encrypted at rest. Otis works closely with its internal cybersecurity team to ensure high levels of end-to-end security and rapid response to newly discovered vulnerabilities.
  • Enhanced connectivity. The cloud infrastructure is designed for global deployment, with built-in georedundancy for fast and effective communication between service robots and elevators.
  • Automated monitoring. Otis Integrated Dispatch’s automated, real-time monitoring and issue diagnostic tools help resolve network connectivity issues quickly.

Near-term enhancements will be focused on deeper dispatch integration and features designed to meet the needs of particular buildings. Future features are expected to include load-factor integration, which will allow human passengers to travel with robots, and VIP call integration, for service robots that need to travel alone or execute high-priority or time-sensitive tasks.

otis.com/en/us/

Interface for the Future - API robots
Side view of the ZMP robot
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