India-Based Infosys, TKE Launch Strategic Collaboration

Infosys Ltd., of Bengaluru, India, a multinational information and technology company, has joined Düsseldorf, Germany-based TK Elevator (TKE) on a seven-year partnership that is an extension of the successful modernization of the IT infrastructure in Europe and Africa, the companies reported in June. As part of this engagement, Infosys will consolidate and harmonize the global service desk and workplace operations. Infosys will provide AI-powered IT help desk services and digital workplace management, as well as network services powered by Infosys Cobalt-driven automation framework. This will humanize TKE’s workplace experience by building a resilient enterprise and digitally transforming the underlying IT infrastructure. Infosys’s goal is to boost cybersecurity and enhance the digital experience for TKE’s end users by leveraging its deep domain expertise, industry-grade IT infrastructure modernization capabilities and a strong global presence. The collaboration, while improving availability of IT infrastructure, will reduce overall IT operational costs.