Otis Launches Signature Service In U.A.E., Kuwait And Qatar

Otis has launched its Signature Service® for Gulf-region countries U.A.E., Kuwait and Qatar, the company announced in June. Noting that several customers have signed on for the service, Otis describes it as “new digital technologies” with a “legacy of personal care” for buildings using vertical-transportation (VT) equipment. The company says its Signature Service offers tailored packages with four personalized service offerings, a 24/7 service center and customized notifications, such as maintenance status or mechanic’s location. The system allows customers to choose the contracts that suit their needs, considering the types, ages, usage and number of units in their buildings, whether they use Otis or non-Otis equipment. The tailored offering then prescribes recommended numbers of preventive maintenance visits, parts and repairs. These offerings’ maintenance costs are presented in an “easy-to-read” format that gives customers personalized contracts that maximize the buildings’ needs.