Always Focused on Safety

NAESA International’s new executive director discusses her role and plans for the association.

Emerald Kuhns did not begin her career in the vertical-transportation (VT) industry, but, when given the opportunity, she took a risk and joined NAESA International. Now, almost 14 years later, she is executive director of the assocation — taking on the role in October 2023 — and has big plans in place for the organization in the next year and beyond. Now a few months into her new role, Kuhns (EK) took some time to discuss her background, the importance of NAESA to the industry and the future of the association with your author (LF).

LF: Tell me about your background and education. Additionally, how did you get into the elevator/escalator industry and why?

EK: Unlike most people in this industry, I did not come from a family of elevator mechanics or inspectors. Before coming to NAESA International, I held a managerial position with a non-elevator company. I enjoyed every part of that job, but it wasn’t my forever career.

When I was approached about the position at NAESA, I was intimidated and not sure if this was the career path for me. I didn’t know anything about elevators besides how to ride one. Now, almost 14 years into my career with NAESA. I’m glad I didn’t let that fear drive me away. I have learned so much over the years and continue to grow daily.

LF: What has been your career growth/path to get to the executive director role at NAESA?

EK: In the last 14 years, there have been many long days and nights of hard work, determination and always having NAESA’s best interest at heart. Over the years, I have worked side by side with past executive directors and the Board of Directors, learning the ins and outs of the position and gaining the experience and knowledge to take on the role.

I couldn’t have achieved this position without the help and support of my family and friends, along with the many individuals I have met in the elevator industry. I want to thank all those friends, family and everyone else who has continued pushing me through and guiding me to be who I am today.

LF: What are your main job responsibilities in your current role?

EK: There are many responsibilities as the executive director for NAESA. I always keep our mission and vision at the forefront, which helps the organization grow. I am responsible for the day-to-day functions, but without the hardworking staff that I have the pleasure of working with, NAESA would not be what it is today.

LF: What are your short- and long-term plans for the role?  

EK: My short- and long-term goals are always to keep NAESA the gold standard. We have a lot of new things coming in 2024 that the staff and I are very excited about. I always have an open-door policy and encourage people to call, email and talk to me if they have any issues or concerns.

NAESA wouldn’t be here today if it weren’t for our fantastic staff/membership, inspectors and consultants.

LF: Why is NAESA so important for this industry? How do you see this role growing or expanding in the future?

EK: NAESA is very important to the industry, and we must keep safety our primary focus. Without the education and training we put into regarding code and standards, everything would remain the same, which could potentially lead to accidents in the industry.

LF: Talk a little bit about the group that you work with — those who attend your events and participate in your education programs.

EK: NAESA works with many inspectors, mechanics and consultants. These individuals participate in a lot of the educational programs NAESA presents. The in-person code update classes, as well as the workshops and Wisconsin Elevator Symposium, give the individuals attending a chance to talk about what they see in the field. They can get insight from one another to help in their daily jobs on top of the important topics discussed at our in-person training. NAESA will continue to discuss safety, as it is critical in this industry.

LF: What is your favorite part of the elevator/escalator industry?

EK: One of my favorite parts of the elevator industry is meeting the people — to hear the stories of how they started their careers. A lot of people were born into this trade, and to see it being passed down from generation to generation is something extraordinary. In my years with NAESA and talking with non-elevator people, it amazes me when you tell someone what you do. They are in shock and then realize what an important part the elevator/escalator industry plays.

LF: How has your experience been as a female in this male-dominated industry? Has this changed over time?

EK: I would have to say that coming into this industry was very intimidating. Over the years, that intimidation has gone away. Yes, this industry is very male dominated, but I believe, as females, we have proven that we can handle anything this trade tosses our way. I would also say we are starting to see more and more women in the elevator trade, which is fantastic.

LF: What are your goals in the near and distant future for yourself and/or NAESA in general?

EK: One of my main goals is to keep NAESA in front of the elevator industry by providing a high level of continuing education. As you may know, NAESA has just launched its first-ever Inspector Trainee program. This program will help with the demand for inspectors needed across the world. NAESA is also working on a few new items for education that will be coming out later in 2024. 

LF: What’s a fun fact about you or a special interest that you have?

EK: Born in the Midwest (Iowa), I moved to Seattle, Washington, where I lived for many years. Then, eight years ago, I found my way back to the Midwest. I’m a dad’s girl and love anything to do with the outdoors, from hunting/boating to ice fishing.