Total Service is a cloud-based ERP platform purpose-built for elevator companies. For over 30 years, we've helped more than 200 independent elevator contractors across North America and Canada streamline their operations, improve communication, and increase profitability.  

Total Service ERP: Built for Elevator & Vertical Transportation Contractors

Service & Dispatch Management

Job Costing & Project Management:

    CRM: 

• Billing & Invoicing: 
• Inventory & Parts Tracking:
• Document Management: 

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Integrated Payroll Module: Replaces QuickBooks for payroll, handles union/certified/multi-state compliance

• Payroll Portal: Secure employee self-service access to pay stubs, tax forms, and time-off tracking

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Mobile Tech App: Android-enabled app for job updates, time logs, photos, and signatures (iOS coming soon)

• Customer Portal: Real-time access to service history, requests, billing, and communications

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IMPLEMENTATION & SERVICES

• Implementation & Training: Dedicated onboarding, data migration, and live or remote training
• Ongoing Support: Assigned account manager, technical support, and proactive check-ins
• Cloud Hosting: Azure-based, secure, real-time access with daily backups and recovery
• All-in-one solution — no need for disconnected third-party tools