Otis API Technology Connects Robots and Elevators in Japan

Otis’ Integrated Dispatch^TM application programming interface (API) technology successfully integrated Nippon Otis elevators via the cloud with AIM Technologies service robots at the Hotel Keihan Universal Tower in Osaka, Japan, Otis recently announced. The pilot program allows robots to call elevators, select destinations, efficiently enter and exit elevator cabs and make deliveries, all without the need for human interaction. The pilot project, Nippon Otis President Thibault Lefebure said, “contributes to improved customer service and employee productivity” at the property, which receives up to 50 delivery requests to guest rooms on a busy day. Lefebure said the company will continue its R&D efforts to integrate elevators and robots “in pursuit of a more seamless experience for people and robots alike.”