Otis Digitally Connected Gen3 Launches in South Korea

On March 13, Otis Elevator Korea Vice President and Managing Director IS Cho announced the Gen3^TM digitally connected elevator is now available in South Korea. Otis ONE technology is built into the Gen3, allowing 24/7 real-time monitoring of equipment health and performance. Powered by IoT technology, the insights that come out of this process are accessible to both customers and service teams immediately via portals and apps, in turn enhancing equipment reliability and uptime. Otis observes the Gen3 makes advanced passenger experiences possible through solutions such as the Otis eView^TM in-car infotainment display, which can connect to the 24/7 OTISLINE^® customer support center via video chat in case of an emergency. Through Gen3, customers can also access options such as the Otis eCALL^TM Plus mobile app that enables passengers to call an elevator before they arrive. Gen3 boasts touchless operation, antibacterial features and the ability to link with automated robots. In terms of design, Ambiance for Gen3 reinterprets nature, architecture and artwork from Eastern and Western cultures under the theme “Voyage to Other Worlds.”