TKE Selects ServicePower for Field Service Management

TK Elevator (TKE) has selected ServicePower, a leading field service management software company, for its field service scheduling and consumer self-service platform by starting implementation in the Belgium/Luxembourg region. ServicePower’s consumer self-service capability will empower TKE customers with the ability to self-schedule service requests and gain insight into job status updates, estimated times and two-way communication that improves visibility throughout the service lifecycle. Eliminating manual scheduling processes, ServicePower offers TKE AI-based schedule optimization that will streamline complex workforce schedules based on customized business-driven rules. In addition, real-time route optimization will provide quick updates with visibility into all TKE service routes, locations and jobsites. With the goal of expanding into TKE’s entities in the Netherlands, TKE and ServicePower hope to maximize organizational productivity and customer satisfaction.