Otis Selected by SMRT Trains to Service 498 VT Units

Singapore’s SMRT Trains has selected Otis to service 498 vertical-transportation (VT) units — 446 escalators and 52 elevators — on the North-South and East-West Lines (NSEWL) for five years, Otis announced on April 30. Starting this year, Otis will examine, inspect and test the escalators and elevators to ensure they remain serviceable and safe. They will also conduct regular, ongoing maintenance on the units and replace parts when necessary. In operation for more than 30 years, NSEWL are the oldest and most heavily used lines in Singapore’s Mass Rapid Transit network. The two lines span 62 stations. Otis has been a partner of SMRT since installing the first VT units serving the NSEWL in 1987. “Alongside our OTISLINE^® 24/7 customer care facility, our Otis mechanics have access to a suite of digital tools to identify potential issues and address them before a potential service interruption can occur,” said Otis Singapore Managing Director Bechir Hellal.